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Read more: What I learned at #GartnerCX: Great customer experience starts from the inside out
Disclaimer: The following is a personal interpretation of the conversations held at the Gartner Customer Experience & Technologies Summit. It may not accurately reflect the full views or intentions of the speakers. The personal views expressed may not align with the views of my employer. This week I was been fortunate to attend the Gartner…
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Read more: Returning to TAFE: A Full Circle Moment in PR and Social Media
Last week marked a return to where it all began at TAFE NSW Sydney Institution for a guest lecture with Diploma of Public Relations students. Nearly a decade had passed since completing the same course and stepping back into the classroom felt like opening a time capsule. This time, however, the role had shifted from…
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Read more: The Redhead Revolution!
The reason I was in Europe, and the event that would define my entire journey, was the 2017 Redhead Days festival in Breda, Netherlands. As someone with red hair, this festival had been on my radar for a number of years and it was a dream come true to finally attend. I arrived in Breda…
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Read more: Lost in European history, found in currywurst
This was my first time in Europe and each city taught me something new about solo travel. About what it means to show up for yourself, about finding joy in unexpected places and learning to sit with the discomfort that comes from being far outside your comfort zone. Solo travel is romantic in theory, but…
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Read more: Seats, stories and the kindness of strangers
I had the privilege of standing at Central Station with my colleagues from the Physical Disability Council of NSW and a team of volunteers for the International Day of People with Disability (IDPWD) today. We were there to do something simple, but powerful: hand out Show You Care badges, designed to encourage passengers to offer…
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Read more: No Plans, Just Palau
After weeks of navigating train timetables, temple etiquette and the quiet complexities of solo travel through Japan, I landed in Palau sometime around 2am. The air was thick with heat, even at that hour. There were no signs, no crowds and no sense of urgency. Just a soft breeze and the kind of calm you…