Category: Secondhand signals
Long-form pieces based my interpretation of someone else’s work or an event. Reflective and analytical pieces that respond to external sources.
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AI, Identity & Octopus Brains: Reflections on the Future of Intelligence
Sitting in the Sydney Opera House listening to two brilliant minds discuss everything from octopus intelligence to AI-driven dating apps, I was struck by how artificial intelligence is no longer some distant, sci-fi concept: it’s already entangled with our relationships, our learning, even our sense of self. As a queer person who once felt misunderstood,…
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Wrapping government around the citizen: Reflections on Digital.NSW
Last week’s Digital.NSW Showcase event brought together leaders across public and private sectors to explore the evolving role of digital in government. From data sharing to citizen experience, it was a day packed with ideas that challenged us to think more boldly, more inclusively, and more empathetically about how we serve people.
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Accessibility in digital government is a responsibility, not an option
As governments continue to accelerate their digital agendas, the tension between innovation and equity becomes increasingly visible. It’s a space I’ve worked in for many years across various government roles, helping ensure that the shift toward digital doesn’t come at the cost of accessibility or inclusion.
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What I learned at #GartnerCX: Great customer experience starts from the inside out
Disclaimer: The following is a personal interpretation of the conversations held at the Gartner Customer Experience & Technologies Summit. It may not accurately reflect the full views or intentions of the speakers. The personal views expressed may not align with the views of my employer. This week I was been fortunate to attend the Gartner…